Skip to content

Akshaf Mulla

Head of Software Development & Digital Transformation

Loading000
Head of Software Development & Digital Transformation

Akshaf Mulla

Building scalablesoftware. LeadingAI transformation.

13+ years turning business requirements into products — scaling ERP, HRMS, CRM and SaaS platforms from $0 to $14.4M ARR — and rebuilding how engineering orgs work with role-specific AI agents across UAE, Kenya and the Philippines.

Years
13+

Years

Systems
150+

Systems

ARR
$14.4M

ARR

Team
200+

Team

Enterprise ArchitectureAI AgentsSaaS ScalingCloud NativeGlobal DeliveryProduct ManagementDigital TransformationPlatform AdoptionMEVN StackAgile Governance
02Impact

Technology and digital transformation leader with 13+ years driving enterprise digital adoption, product innovation and business transformation across the Middle East, India and international markets. Led a 200+ member organisation and a 20+ product portfolio, delivering 150+ enterprise implementations and scaling revenue to $14.4M ARR — with role-specific AI agents reaching 80% adoption across engineering, QA, product, project management, onboarding and support.

01
0+

People Led

Incl. 120+ engineers across UAE, Kenya & Philippines

02
0+

Implementations

ERP, HRMS, CRM, Payroll & SaaS

03
0%+

On-Time Delivery

Agile, Scrum & hybrid models

04
0%

Support Automated

AI support system took the team from 35 to 7

Verified across Nathan Digital, Nexino Labs & Infosys — 2013 to present

03Capabilities

Architecture, AI adoption and delivery governance are the same problem seen from three angles — each of these is a lever I've pulled at organisation scale.

AI Transformation

Pioneered role-specific AI agents and developer copilots across engineering, QA, product, project management, onboarding and support — 80% adoption, and an AI support system that cut the support team from 35 to 7.

  • AI Agents
  • Copilots
  • Automation
  • 80% Adoption

Enterprise Architecture

Architected 150+ ERP, HRMS, CRM, Payroll, and SaaS solutions on MEVN stack — scaling from $0 to $14.4M ARR across three countries.

  • MEVN Stack
  • ERP
  • SaaS
  • Microservices

SaaS Scaling

Scaled company revenue from $0 to $1.2M+ MRR to $14.4M ARR. Directed 20+ products with OKRs, KPI tracking, and program governance.

  • $14.4M ARR
  • OKRs
  • KPIs
  • Product Portfolio

Global Delivery

Led 200+ member delivery organization across UAE, Kenya, and Philippines. 95%+ on-time delivery rate through Agile, Scrum, and hybrid governance models.

  • Agile
  • Scrum
  • 3 Countries
  • Governance

Cloud Systems

Designed and delivered cloud-native solutions on AWS, Azure, and GCP. Implemented CI/CD, SSO, GDPR compliance, and API-first architectures.

  • AWS
  • Azure
  • GCP
  • REST APIs

Product Leadership

Turn business requirements into product roadmaps: use-case prioritisation, pilots and test-and-learn, MVPs, phased rollouts and success metrics — across a 20+ product portfolio and a marketplace built from zero.

  • Roadmaps
  • MVPs
  • Pilots
  • Success Metrics

Delivery Excellence

Established Agile, Scrum, and hybrid delivery governance across cross-functional teams, sustaining 95%+ on-time releases in multi-country operations.

  • 95%+ On-Time
  • Agile
  • Scrum
  • Hybrid Model

Risk & Compliance

Implemented enterprise-grade SSO, GDPR controls, and operational safeguards to improve platform resilience, security posture, and delivery continuity.

  • SSO
  • GDPR
  • Security
  • Reliability
04Experience

From L2 incident queues at Infosys to owning a three-country delivery organisation, and now co-founding a marketplace — each role added a layer the next one depended on.

Head of Software Development & Delivery

Nathan Digital

Aug 2020 – Oct 2026

UAE | Kenya | Philippines

  • $14.4M ARR
  • 200+ Team
  • 20+ Products
  • 95%+ On-Time
  • 80% AI Adoption
  • Led technology strategy, engineering, architecture and delivery for a 200+ member organisation across three countries, including 120+ engineers
  • Managed a 20+ enterprise product portfolio and led client delivery from discovery and business requirements through solution design, implementation and governance
  • Scaled revenue from $0 to $1.2M+ MRR ($14.4M ARR) through 150+ enterprise ERP, HRMS, CRM, Payroll and SaaS implementations
  • Drove 80% adoption of role-specific AI agents and developer copilots across engineering, QA, product, project management, onboarding and support
  • Delivered an AI-driven customer support system that resolves issues without manual intervention — support team reduced from 35 to 7
  • Built a RAG system giving management and product users natural-language access to product, usage and customer insights
  • Architected LLM-powered payroll automation with document intelligence in a private, access-controlled environment
  • Introduced AI sales-call analysis and coaching, dynamic rate cards based on requirement complexity, and an AI performance platform integrating Outlook, Teams and Git
  • Restructured technology and delivery operations, cutting project cycle times by 28% and sustaining 95%+ on-time delivery

Co-Founder

Zelnoo

Feb 2026 – Present

India

  • Marketplace
  • 25-Ticket Build Plan
  • 1,200+ Keywords
  • DPDP Act 2023
  • Co-founded a consumer diagnostics marketplace connecting patients with accredited partner labs, home sample collection and digital reports
  • Designed the end-to-end customer journey — lab and price comparison, online booking, home collection and digital reports with AI-powered interpretation
  • Defined the commercial model: a standardised partner rate card, consumer price floors, and ranking and payout logic so labs join on consistent terms
  • Led partner-lab engagement, covering partnership terms and data-protection agreements for patient health data under India's DPDP Act 2023
  • Turned an SEO and site audit into a sequenced 25-ticket build plan and set product priorities with the development team
  • Phased the go-to-market: launched in Thane with pathology first, radiology next; hyper-local campaigns in English, Hindi and Marathi plus a 16-campaign search launch across 1,200+ keywords

Functional Consultant & Technical Partner

Concepstwolf · Dreamvision Solutions

Sep 2025 – Present

UAE | India

  • Requirements
  • Solution Design
  • AI & Web
  • Custom Portals
  • Functional consultant and technical partner for both agencies' UAE clients, translating business goals into requirements, solution designs and delivery plans
  • Bridge client stakeholders and delivery teams across digital marketing, AI, website and custom portal projects, from scoping through launch

Analytics Consultant

Nexino Labs

Aug 2018 – Jan 2020

India

  • Admin Portals
  • E-Commerce
  • Real-time Data
  • Agile Delivery
  • Built admin portals, e-commerce platforms, and organizational websites for global clients
  • Integrated Node.js/Apache Camel APIs with real-time data via Fetch, WebSocket, and REST
  • Built dynamic dashboards and data visualizations with Tableau and D3.js
  • Delivered projects in HTML5, CSS3, Bootstrap 4, Angular (ES5/ES6) — Agile methodology

Technology Analyst

Infosys Limited

Jun 2013 – Aug 2018

India

  • 12-Member Team
  • ~$100K Savings
  • L2/L3 Incidents
  • Financial Portals
  • Led 12-member team delivering financial portals with Backbase and AngularJS
  • Founded and led Center of Excellence — generated ~$100K in annual cost savings
  • Built Shell and PL/SQL automation and optimised orchestration and fulfilment processes
  • Managed L2/L3 incidents using ServiceNow, HPSM, and BMC Remedy
Education

BE Electronics, Datta Meghe College of Engineering (Mumbai University) · PGP Data Science & Analytics · Certified SAFe® 6 Agilist

05Product

Product management at two ends of the curve — a 20+ product enterprise portfolio scaled to $14.4M ARR, and a consumer marketplace built from zero. Same loop both times: understand the business, prove the smallest useful thing, then roll it out so people actually use it.

  1. 01

    Discover

  2. 02

    Define

  3. 03

    Prioritise

  4. 04

    Pilot

  5. 05

    Roll out

  6. 06

    Measure

Requirements → Roadmap

Translate business requirements into product roadmaps, working directly with clients and leadership on solution options, ROI, technical trade-offs and delivery risk.

  • Business Requirements
  • Roadmaps
  • Stakeholders

Prioritise & Prove

Rank use cases by value, then prove them small: pilots, test-and-learn and MVPs with success metrics agreed up front — before anything scales.

  • Use-Case Prioritisation
  • MVP
  • A/B Testing

Adoption by Design

Phased rollouts, onboarding and change management treated as part of the product, not an afterthought — the reason AI agents reached 80% adoption.

  • Phased Rollouts
  • Change Mgmt
  • Onboarding

Commercial Model

Pricing is product: dynamic rate cards based on requirement complexity at Nathan Digital; a standardised partner rate card, price floors and payout logic at Zelnoo.

  • Rate Cards
  • Pricing
  • Unit Economics

0 → 1 · Consumer health marketplace

Zelnoo

Booking a lab test without price guesswork or a clinic visit: compare labs and prices, book online, get a home sample collection and a digital report with AI-powered interpretation.

  • End-to-end customer journey and marketplace commercial model
  • SEO and site audit turned into a sequenced 25-ticket build plan
  • Phased GTM: Thane, pathology first, radiology next
  • 16-campaign search launch across 1,200+ keywords, in 3 languages

Scale · 20+ product portfolio

Nathan Digital

Owned the portfolio of ERP, HRMS, CRM, Payroll and SaaS products from discovery to production, and took prioritised AI use cases from MVP to operational readiness.

  • $0 → $14.4M ARR across 150+ implementations
  • AI support system: team of 35 reduced to 7
  • RAG insights for management and product users
  • 95%+ on-time delivery, 28% shorter cycle times
06AI Leadership

Introduced role-specific AI agents and developer copilots to every function — engineering, QA, product, project management, onboarding and support — reaching 80% adoption. Then shipped AI into the products themselves: self-resolving support, RAG insights, payroll document intelligence and sales-call coaching.

0%
AI Adoption Rate
0→7
Support Team via AI
0%
Faster Delivery
0
Functions Covered
  • Engineering
  • QA
  • Product
  • Project Mgmt
  • Onboarding
  • Support
6 domains · live80% adoption
Role-specific agents, wired to every function
07Technology

Sixteen technologies, one connected system — the toolchain behind $14.4M of shipped product.

frontend

  • MEVN Stack
  • Vue / Angular
  • HTML5 / CSS3
  • Bootstrap

backend

  • Node.js
  • REST APIs
  • Microservices

cloud

  • AWS
  • Azure
  • GCP

data

  • MongoDB
  • MySQL

ai

  • AI Agents
  • Dev Copilots

process

  • Agile / Scrum
  • SSO / GDPR
Scaling Teams.
Delivering Outcomes.
Across Borders.
08Leadership

Delivery leadership is mostly the unglamorous part: governance that people actually follow, a cadence that survives three time zones, and risk work nobody notices when it's done right.

  1. 01

    Global Delivery Leadership

    Led delivery operations across 3 countries and a 200+ member organisation. Implemented OKRs, KPI tracking, and program governance frameworks achieving consistent 95%+ on-time delivery.

  2. 02

    Agile & Governance

    Drove Agile, Scrum, and hybrid delivery models with rigorous risk management and business continuity planning. Reduced project cycle times by 28%.

  3. 03

    Multi-Country Scaling

    Oversaw multi-market expansion strategy across UAE, Kenya, and Philippines — aligning delivery capabilities with global client requirements and service delivery best practices.

Operating footprint
  • UAE
  • Kenya
  • Philippines
  • India
Based in UAE
09Let's work together

Open to strategic leadership, consulting and transformation work. Tell me what you're building — I'll come back with where I'd start.

Elsewhere

LinkedIn

Based in

  • UAE
  • India
  • Kenya
  • Philippines

“From concept to $14.4M ARR — I help organisations build, scale and lead high-performance engineering teams.”